Help: Technical Support: Yaroslavl CNIT Multimedia Products

Uninstalling CD-ROM Software

To uninstall the program you must run install.exe from the CD-ROM root directory and choose the uninstall option in the menu. Additional components, installed during the installation process (Microsoft Windows Media Player v.6.4, Intel Indeo v.5.11 and Microsoft DirectX) will not be uninstalled automatically. You need to uninstall these programs manually if necessary.

To uninstall the software in Windows NT and 2000 administrator rights are required. If any additional files were created in the program subdirectory, the subdirectory will not be removed by the uninstall process. You will need to remove it manually.

Problems During Installation

Program reports that some of the required software components weren't installed (for example Windows Media Player under Microsoft Windows Millennium Edition) after the installation of components were completed.

Cause:

This error might occur while attempting to install under a Microsoft operating system (OS) which wasn't available at the time of the product release or future versions. These operating systems might have system registry structures for the required software components that are different from earlier versions of operating systems. As a result the installer treats the component as not being properly installed and attempts to install it once again, thus, the software product will not run.

The problem has been detected in the following Microsoft OS:

• Microsoft Windows Millennium Edition Russian,

• Microsoft Windows 2000 Russian,

• Microsoft Windows XP English

• Microsoft Windows XP Russian

• Windows NT 4.0 or Windows 95 OEM Release 2 with full installation of Internet Explorer 5.5

Solution 1: Update installation program

Download the updated version of installation program (install.exe) and save it into any folder of your computer's hard drive.

Download install.exe

• Insert the CD with Yaroslavl CNIT multimedia product into your CD drive.

• If your system has the Autorun feature enabled, the original installation program will start from CD. In such case, please close this program.

• Please run the updated version of install.exe that you have just downloaded from this page.

• The installation program will automatically detect which product is located in the CD drive and will show a menu from where you'll be able to install the required components.

• After the components are installed, please reboot your computer, then run the updated version of install.exe to launch the product.

Solution 2: Modify system registry

Make sure that you have installed all the required components before you attempt to change the content of the system registry which are critical to completion of installation. You can find the list of these components in the readme file located on your multimedia CD.

Download the correct version of the fix for your operating system. Download instnt.reg to change the values of the system registry in the NT family of Microsoft operating systems (OS): NT4, Windows 2000, Windows XP and every future release of Microsoft OS (you must have administrative rights to apply the fix); or, instw9x.reg for Windows 95, Windows 95 OSR2, Windows 98, Windows 98 SE and Windows Millennium Edition.

Download instnt.reg

Download instw9x.reg

To modify the content of system registry, choose the appropriate .reg file in Windows Explorer and run it by double clicking on the .reg file icon. A message that the information has been successfully imported into the registry will appear.

Now you can try to finish the installation of the multimedia CD to run the software product successfully.

Problems After Installation

No audio output under Windows 95

To solve this problem install Microsoft DirectX.

Audio output is 2 times slower

This happens if your sound card does not have a DirectX certificate. To solve this problem, run dxdiag.exe, choose the Sound tab and set the Hardware Sound Acceleration Level to "No acceleration". Or, in the Control Panel choose Multimedia - Playback - Advanced Properties - Performance - Hardware Acceleration and set "None" mode.

Another solution is to use the latest version of your sound card driver. For example, sound card ES1869 by ESS Technology will not function correctly because of incompatibility with DirectX. Changing the driver to ver.4.04.00.1317 solves the problem.

No sound while Microsoft Windows Media Player plays a video clip. At the same time, while the video clip is playing, the error "No codec" occurs, while the right codec exists.

Causes:

Errors in the Windows registry. Microsoft Windows Media Player cannot choose the codec correctly. To solve this problem you must completely remove Microsoft Windows Media Player and ALL codecs from your computer. Click Start button and choose Settings - Control Panel - Install and Remove programs - Install Windows - Multimedia - Properties - Audio codecs and remove tag. Reboot and install all codecs again. Install Microsoft Windows Media Player, reboot and run the program.

Errors in sound card driver. In many cases bad driver is a WDM driver from Windows 98 distribution. To solve this problem, please install the latest version of sound card driver produced by card manufacturer. For example, this problem was marked with ES1869 and Yamaha OPL3-SAx sound cards.

"Not enough memory" message while program runs

Possible cause is not enough memory for virtual memory swap file. To solve this problem, close all running applications and run program again.

After program starting, the message "Exception EOleSysError in module Painting.exe..." occurs.

The possible cause is that one of the essential additional component(s) was removed after software installation. To solve this problem, install Microsoft Windows Media Player v.6.4, Intel Indeo v.5.11, or Microsoft DirectX manually.

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